CFO Lending | Complaints
10
page,page-id-10,page-template-default,ajax_fade,page_not_loaded,,select-child-theme-ver-1.0.0,select-theme-ver-1.5,smooth_scroll,wpb-js-composer js-comp-ver-4.5.3,vc_responsive
 

Complaints

We aim to provide a high level of satisfaction to our customers. If our service has not met with your expectations please let us know so we can try to put things right.

If you would like register a complaint you may contact us by either:

Email: customer.relations@cfolending.com

Telephone: 0208 045 1382

Post:

The Customer Relations Department
1st Floor Kirkdale House
Kirkdale Road
Leytonstone
London
E11 1HP

Please quote your account number, name and address in all correspondence.

We will promptly acknowledge your complaint as soon as it is received and let you know if we require any further information, within 5days. We will keep you informed of how we are managing your complaint and within 8 weeks shall send you our final response. If we are unable to respond in this time, we will contact you to explain the delay and give you an indication of when to expect our response. Once you are in receipt of our final response if you are not happy with it or if we have failed to respond within 8 weeks you may refer your complaint to the Financial Ombudsman Service.

 

If you would like a copy of our internal complaints’ procedure, please contact us as detailed above.

Financial Ombudsman Service

If we are unable to resolve your complaint you may ask the Financial Ombudsman Service to review it within 6 months from the date of our final response. You may contact them at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0300 1239 123
Email: complaint.info@financial-ombudsman.org.uk

Claims Management Companies

We will correspond with Claims Management Companies where they are instructed by you, though please be aware they will typically charge an upfront fee or take a proportion of any settlement or compensation that may be paid as part of settling a complaint. We review all complaints in accordance with our complaints policy and look at the individual circumstances of all complainants to ensure we treat you fairly so you will not be disadvantaged by contacting us direct.